What are the dimensions of the body jets?

The dimensions for body jets are 2" x 2"

Does this come in European version. 220V?

Yes, it comes in both US Standards, and EU Standards, When an order is placed, we usually ship US standard Model unless customer notified us if they need EU Standard Model.

do you have photos of the gold model to send me or show?

This system comes in three Gold Finish. Either Polished Gold, Brushed Gold, or Rose Gold.

What is the minimum water pressure required for this product to produce the effect depicted in the advertisement?

Minimum water pressure of 40 Psi is required for this system.

I am also installing a steam shower. Will this product be ok in a steam shower environment?

Yes, this Shower System is compatible with steam shower

Hi, can you run all the spray functions at once, or is it only one at a time?

Yes, you can run all the spray functions at once. This particular system comes with 7-Knob mixing Valve. 1 Knob (Thermostatic) to control the water temperature, 4 knobs to control the four functions of the shower head, 1 knob to control the body spray jets, and 1 knob to control the handheld / Spout. Each knob is independent of the other, so you can open one or more at the same time.

The photo shows mist is included with the showerhead and also body sprays but when you go into the detail area it doesn’t have mist?

We have updated the photos to show the Mist function

I would also like to know. If my water pressure isn’t suffice, what can I do to use this product? Are there any other options?

You would need at least 40-50 Psi waster pressure to fully utilize all the functions for this Shower System.

Is it possible to get a thermostat for this unit? I purchased two years ago and thermostat seems to be not working.

Yes, we do sell spare Thermostat Cartridge. but please note, that these Cartridges last for more than 5 years. Did you try to clean it. To do this, Soak the cartridge in white vinegar for an hour. Remove and rinse thoroughly with water. While the cartridge is soaking, turn on your shower to flush the opening. Also make sure the area in the valve that the cartridge sits into is also clean from any debris.

Can I order more jets and another wall mounted hand held shower spray? If so, can all lie is connect to the one set of controls?

Yes, you can order more jets.  We do customized shower design.  Make sure the water pressure is at least 50-60 psi to handle the addtional items.

Do you have to mount it to the selling I have a solid concrete house

Yes, it will need to be mounted in to the ceiling, however, you can build a drop box in the ceiling to house it.

I purchased this product but there are no instructions on hooking up the plumbing lines portion of it. Can you please email me instructions. Thanks

Please provide us with your email to send you the installation manual.  Thanks

We purchased this and our contractor installed it but the LED lights won't go off. He doesn't have any of the manuals for the unit and we don't know how to get the remote to control the lights. Can you tell me where to find instructions?

Attached please find the instruction to install App on your smart phone to control the LED lights.https://cdn.shopify.com/s/files/1/0249/1813/0722/files/Mobile_App.pdf?v=1678970089

Is the product UL listed or any other markings of a listing or approval?

Hi! Our products are UL and cUPC approved, please contact us at email: Support@cascadashowers.com to get certificates for reference.

How high should showerhead be off floor?

For the shower to be functional and suit all family members, the shower head should be installed approximately 78 to 108 inches above the floor.